‎With CubeSmart's new mobile app, self-storage is finally as easy as it should be. "position": 1, The first late fee is designed to encourage tenants to pay their bills on time so that the company can rely on their monthly revenue. Making a reservation for a storage unit was easy. Apple and the Apple Logo are registered trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. No reason or explanation for the increase, just pay more for the same unit that hasn't grown in size but somehow is more valuable than it was before. Need to create an online account?Create your secure login now. Went online made payment and charged ridiculous late fee. I've been with this location 3.5 years. Reviews on Trustpilot are mixed, but also focus on specific storage facilities. 4 reviews of CubeSmart Self Storage "The manager Ruben is wonderful. She told me she knew her team members and unless I got what I was told in writing, there is nothing she can do. Problems with payment. We understand [redacted] is happy with the resolution.Sincerely,CubeSmart We are processing your message. Create your secure login now. } ] } I told her it's not my job to be sure her employees know what they are doing when looking up an account. },{ (I was going to pay 200.00, then the balance with my next pay check). Consider our climate-controlled units. In Utah; Draper, Cottonwood Heights, Millcreek, Bountiful, and Farmington.In Washington; Kirkland and Covington. "@context": "http://schema.org", Sign in to your account. Already have an account? And have been ask to pay this months rent and late … Now...instead of owing the 200.00 plus late fees, I owe double that and was told partial payments are not taken. I just came by for the first time in 9-12 months and my lock was removed and a cube smart one was put in its place. "position": 2, Get contact details that poster left for the company. She even went to her boss to get me a preferred rate since I had been a customer for many years. However, this month they added the $10 late charge and then added a second late charge of an additional $15.00 on the 20th of the month (yesterday) making $25.00 in late fees (a late charge amounting to 28.3% PER MONTH). "name": "Login" The amount quoted at the time of reservation didn't change when I arrived to sign paperwork. Location: 2 Commerce Dr, Columbia, CT 06237, USA. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All You can rent a unit, use it, and cancel it without ever interacting with one of CubeSmart’s friendly employees. Real-time alerts and payment notifications on all your jobs. Susan D of Hartford, CT. You are here: Home » Login { Welcome to Cubesmart! Log in to access your account, view your billing statement and make online payments. Sign in to your account. Username and password will be sent to you via email. Defined terms in these Rules have the same meanings given to those terms in the Agreement. Told system is electronic/ automated so access code will it work until account is current. Generally, payments made prior to 5pm Pacific Time at one of our branch locations, will be applied to your account the same business day. The location is great since since it's in the center of town. If there is a conflict between these Rules and the Agreement, the Agreement will … Continue reading "Rules and Regulations" Enter the email address you use to log in and we'll send your password to the contact email address linked to this account. Enjoy the convenience of CubeSmart’s Customer Center. The First Late Fee Either way, once you pass the grace period, the first late fee is applied. Brady is a lazy, messy moron. Private messages do not impact your company rating. Thank You for Your Reply! If you already registered your account, sign in here. Prior to today, I would have given 5 stars. Once the grace period ends, there's a $10 late fee on the 8th. All rights reserved. I rented a storage unit in November 2018. Register your account. We do not accept cash. "@type": "BreadcrumbList", CubeSmart makes it easy to store your stuff if you’re moving during COVID-19. A greedy, rapacious chain that raises rates every six months. "@type": "ListItem", Sign in to your account. "@id": "https://www.cubesmart.com/", We're open and taking many steps to protect you‐including contact-free rentals, available now. Maybe you missed those payments because … Additionally I went to my storage while in town visiting and found rat droppings all over and ruined items due to rats chewing on bags that I … Great Comment! "url": "https://www.cubesmart.com/", The rate you initially sign on for is not what you'll pay down the road. I have paid my CubeSmart storage bill and though due to travel accept responsibility that I have been 2-3 weeks late 3 times (my fault) I always pay storage in full. Cubesmart Self-storage Storage Unit. Monitor all of your customers' payment trends and activity. Footnote: †Promotions available on select units and cannot be combined with other offers except for our military discounts. Let the company propose a solution. Ruben is friendly and knowledgeable. "@type": "ListItem", Other restrictions, taxes, fees, and insurance requirements may apply. We accept checks, money orders and cashier's checks. { } And we work together, as a team, to make fellow teammates’ lives easier, too. Link your email to another existing account number, What’s my password?What’s my email address?I need to re-create my account. Click here to learn more. CubeSmart teammates strive to make our customers’ lives easier with innovative self-storage solutions, award-winning customer service, and genuine care. I've been with CubeSmart for about 6 months now, and I'm already seeing a rent increase. Quickly browse for nearby locations and book a reservation or rent a space, check your account balances and history, pay bills or set up for… Reason of review: The reason this is an issue is that I've had this issue with a previous facility. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. And heaven forbid if you are a couple days late with payment - you will be bombarded with calls and e-mails to pay up or else. I explained what had happened but the woman to told me I should have had the "team member" recheck the account to be sure she was looking at mine. Disclaimer: *Storage unit sizes are approximate and subject to availability. If you want your response CubeSmart - This company is a bait and switch money pit, If you wish that your prior post be removed, submit a notarized letter. I should have known better. Need to create an online account? You can try to reach review author by writing a comment to the review or try one of our business solutions. "item": Cubes Self Storage has been serving the community at six locations across two states. The Cubes Difference. }. The woman behind the desk told me I was paid until the end of February and asked if I was paying for March. Rent goes up 3 months after you move in. I am going to pay my bill in full just so I do not lose my items in the unit to auction, and then plan on going public through social media with this. Related: CubeSmart - This company is a bait and switch money pit. For example, you can get quotes online and pay via the CubeSmart website or app. She also told me fees or liens cannot be waived (even under the circumstances I laid out). Manager leaves office before closing time on a regular basis. https://www.mapquest.com/us/colorado/cubesmart-self-storage-269865543 If you need to register or would like to change your email address or password, this page will let you do so. Hourly pay at CubeSmart ranges from an average of $11.62 to $19.84 an hour. "@id": "https://www.cubesmart.com/login/", CubeSmart Commitment: Stringent Cleaning and Social Distancing Practices To meet evolving expectations during the COVID-19 pandemic, we are taking precautionary measures and cleanliness to the next level. Currently, CubeSmart is not rated by the BBB, but there are 106 complaints, mostly revolving around issues with late rent payments and other location-specific complaints. Over the years, she personally would call to make sure I made my payment on time so I wouldn't be charged a late fee. I'm looking for another storage facility that is more consumer-friendly. In January 2019, I went to my unit to added items & on the way out, I stopped to pay my bill. "itemListElement": "item": Follow the steps below to check the status of your CubeSmart account. Click here for offer details. You will be able to edit the text before publishing. Multiple late fees per month tagged on. Updates on best contractors to work with and open bids. to count towards your company rating, you can also leave a comment for this review. Our team took a deeper dive into this issue and found that a payment he made had been credited to the wrong account. Enjoy the convenience of CubeSmart’s Customer Center.Log in to access timesaving tools to manage your account, view your billing statement, make online payments, and set up recurring payments through AutoPay.. Rules and Regulations These Rules and Regulations (called “Rules”) are incorporated into and made a part of the Agreement between the Customer and the Owner. CubeSmart - Late & Lien fees Feb 08, 2019 @ Pissed Consumer Let’s travel down the road of worst-case scenarios for a moment. Would You Like to Convert It Into Review? Again, this will be determined by your particular company and it could be $10 or $15 or more. Was waiting on unemployment payment to come to bring account current. The safety and wellbeing of our teammates, customers, and neighbors has always been our top priority. I have three children, was going through a messy divorce, and had to move back to Arkansas with my mom for financial help. As soon as I pay this & remove my possessions, I will spread the word about the wrong doings of these employees and a bad choice Smart Cube is. The customer service was outstanding in the beginning because they wanted money, but the company itself over charged me and would not work with me on late payments. { Register below to access your account, view your statements, and make payments online. 3 reviews of CubeSmart Self Storage "I had a good overall experience. Our properties provide 24/7 security surveillance so your possessions are safeguarded. Write a private message as CubeSmart verified representative. You can also pay with cash, check, or credit card at your CubeSmart office, mail your check, or take advantage of your bank’s online bill payment system for no extra charge. Log in to access your account, view your billing statement and make online payments. Just about every aspect of the experience is now in the palm of your hand. You’ve rented a storage unit, filled it with stuff—some of it valuable, some of it not so much—and after months of being a responsible tenant, you’ve started to slip. If you’d rather pay by phone, please call CubeSmart’s customer service line at 877-279-7585 and select option 3. CubeSmart Public Storage Auctions: See Our Regularly Updated Auction Listing, Self-storage Ideas and Advice for Entrepreneurs, CubeSmart Privacy Policy, Terms and Trademark Usage. Paying your bill online is fast, secure and convenient. So far a month later we have insurance company's info. "name": "Home" We have spoken with [redacted] about the issue and the two late fees and the auction fee have been waived. Preferred solution: I am appalled at how inconsiderate the manager was at this site was. Monitor your customers and reduce the risk of late payment FOR FREE. I told her I was paying for January and she told me I didn't owe until March. The correction has been made on his account. [ Need a little extra comfort for your stuff? Brady never knows the answer to anything. Click here to learn more. Lien fee of a HUGE $110 dollars at 32 days of being late (unlike ALL other storage companies who charge less than half of this amount for lien fee and at 3 month not 2 month of being late!!) You will be automatically registered on our site. CubeSmart review from Columbia, Connecticut: I rented a storage unit in November 2018. Comment the review as CubeSmart verified representative. In January 2019, I went to my unit to added items & on the way out, I stopped to pay my bill. { Review #1467358 is a subjective opinion of We're open and taking many steps to protect you‐including contact-free rentals, available now. Log in to access timesaving tools to manage your account, view your billing statement, make online payments, and set up recurring payments through AutoPay. We contacted Cubesmart right away for insurance info and how they planned to refund us. Product or Service Mentioned: The GM helped me get everything setup and answered all my questions. Forgot your password? Tenants have until the 7th to pay without getting a late fee. "url": "https://www.cubesmart.com/login/", Called to let them know 1st payment ever with them over a number of years would be late this month. I am aware that if I am late, Cube Smart adds a $10 late fee. Copyright 2020 CubeSmart. Paying your bill online is fast, secure and convenient. Verify your account. 9 reviews of CubeSmart Self Storage "The CubeSmart storage on Davis Blvd in Keller won my business because of one person, Barbara. Lobel Financial accepts payments at our branch locations 6am-9pm Monday through Friday and 6am-3pm Saturday. Then an additional $20 late fee if rent hasn't been paid by the 19th. 2 weeks later I got a phone call telling me I was late & a late fee was added on. That is true now more than ever. CubeSmart pays its employees an average of $14.98 an hour. 'M already seeing a rent increase number of years would be late month... 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