Fill out the form and we'll get back to you. The temperature cutoff switch can be reset by unplugging the unit, waiting five minutes and plugging the unit back in. can not keep up to heat up the room . Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation Guides, Sell Sheets and Specification Sheets. There could be a loose wire in the unit, therefore the wiring will need to be checked, The thermostat may be defective and will need to be replaced, The heater may be defective  and will need to be replaced. Troubleshooting Electric Heaters that Won't Turn Off Written by Doityourself Staff. so that it won't run all night). Set the thermostat to 70F: heaters warm to around 200-250F. The models are: 1.5 kW Premium Eco Column Heater with Remote (OFRC15ECCB), 1.5 kW Eco Column Heater (OFRC15TIB), 1.5 kW White Eco Column Heater (OFRC15TIW), 2.4 kW Black Eco Column Heater (OFRC24TIB), 2.4 kW White Eco Column Heater (OFRC24TIW), and the 2.4 kW Premium Eco Column Heater with Remote (OFRC24ECCB). Plug it back … Why can I not set a program on my oil filled column heater to operate over night? If after 72 hours the unit still won't turn on, please contact our Customer Care Hotline on 1300 556 816. If heater does not turn off then you must replace the thermostat. Turn off the thermostat, open the circuit breaker: the heaters cool down to room temperature. The remote control may need to be initialized with the stove. 1340 Ferntree Gully Rd Close the circuit breaker: the heaters stay at room temperature. Check to ensure the batteries are working and replace if required. (the receiver box is a small black or grey box about the size of a deck of cards, this plugs into your outlet and the fireplace plugs into the receiver box. However, if your systems on/off switch is properly labeled it should be easy. If the unit does not turn on, please make sure the heat switch is activated. This can be performed by removing the external cover that houses the heater then vacuum the heater assembly. Defective Thermostat. ... Dimplex won’t fix or improve it. It is normal for the blower to run continuously on some units, however on other units the fan will run only when the heat is activated. No mist is being produced when I turn on my Optimyst -Firstly, check that the water tank has sufficient water so that the sump can be filled and covers the transducer. 10. If you feel your appliance is definitely faulty and during the warranty period, please return it back to the place of purchase along with your receipt. You may have defective thermostat. Leave the unit plugged into the power for 72 hours to recharge the battery to solve the issue. Now your heating is never out of reach. 1 switch for 1200W, both switches for 2400W. It would be best if you replaced your thermostat to save money on energy costs. 4. Unplug the Dimplex column heater completely off the wall & power point and let it rest for at least 10 minutes (this is an attempt to disable or delete any unwanted settings eg. To disconnect the unit, turn the controls off, then remove the plug from the outlet. There could be a buildup of dust/dirt or pet hair in the heater assembly. Why does my Dimplex oil filled column heater not work from new. automatic switch will turn the heater off and it will not come back on without being reset. If there is power at the switch but no power elsewhere in the unit then you may need to change the switch. Note: the rest of the house is heated through a boiler and not connected to the electric baseboard unit. Please refer to Operation section in the Owner’s Manual. We don't sell direct to the public, Please click here to find your nearest stockist. The temperature cutoff switch can be reset by unplugging the unit, waiting five minutes and plugging the unit back in. Once you have cleaned the unit, plug it back in and turn it on. Member. Heellllpppp!! set timer, that your grandchildren might have accidentally input). Find comfort at home with Dimplex; the trusted name in electric heating, cooling and air treatment for your home. If after 72 hours the unit still won't turn on, please contact our Customer Care Hotline on 1300 556 816. Thread Starter. 4. The unit may come on and can now be operated with the manual switches. buy a dimplex portable air con . Explore the range to find the best choice for you. The heater must be completely switched off and the power point on and not touched for 72 hours. Most times the on/off switch for your furnace or boiler is labeled and red in color. Also refer to the last page of the Owner's Manual under the Advanced Function heading for more information. Please change the light bulbs. 4. Group heaters into zones to easily control and track their energy usage. You may have defective thermostat. However, if your systems on/off switch is properly labeled it should be easy. -If there is another Quantum - set the Quantum heaters to master/slave mode. In a situation where electric heaters won't shut off, you are likely looking at some electrical problems in the system. they are way better . If you are mechanically inclined and handy with a soldering iron, you should be golden with a few checks of the system. Please move the other heat source - fan heater, a panel heater or a gas or wood burning fire - away from the Quantum. I also used this heater in a bigger room , lets say 4 by 4 m and its useless . 10. . The remote or the remote receiver may need to be replaces. Turn the heat up with a fully controllable built-in thermostat. Both of these problems can be solved by replacing the thermostat . Make sure that the exterior intake louvers and heater cavity are free from dirt/dust. The double-pole feature provides the thermostat with the capability of turning off the heater … This is especially true when the unit is new or it has been stored away for a long period of time. Do not use on soft Use a flat head screw driver to leverage between the half of the basic thermostat with the logo on it and the panel. This particular room is not used so I want to turn this unit off. [ 7 Answers ] Hello. CAUTION: If you need to continuously reset the heater, unplug the unit and call Dimplex North America Limited at 1-888-346-7539. Leave the unit plugged into the power for 72 hours to recharge the battery to solve the issue. The nearby heater may have caused the Quantum to turn off prematurely. The nearby heater may have caused the Quantum to turn off prematurely. The heaters don’t read the correct temperature of the location. It may be on the heater itself or on the wall. I'm new to forum. I have a Dimplex BN2805W31 Baseboard header with a side mounted "knob" to control the amount of heat being distributed. Ensure you have referred to your owner's manual, and performed any troubleshooting. A baseboard heater that’s running nonstop is a sign of a faulty thermostat. Turn off the thermostat, open the circuit breaker: the heaters cool down to room temperature. Turn your electric fireplace off at the unit, and turn it off and unplug the power cable at the wall socket. Check the remote if the fireplace won't turn off or on. If flicking the heater switch does not change the situation then you will need to replace it. You'll get a second orange light come on just under the thermostat dial, showing that the heating elements are now on. With some stoves the blower assembly/heater fan will run without the heat being activated. As the inventors of the modern electric fireplace, Dimplex ® guarantees unparalleled flame technology designed to suit any style, decor or application. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage to the heater. I have a Dimplex BN2805W31 Baseboard header with a side mounted "knob" to control the amount of heat being distributed. CAUTION: If you need to continuously reset the heater, unplug the unit and call Dimplex North America Limited at 1-888-346-7539. Turning the knob to the counterclockwise just reduces the heat to the lowest level. None of these heaters (eco or oil-filled column) emit fumes. Dimplex FX20V bathroom heater runs for 5 minutes then switches off, even if room is cold. High energy bills and inaccurate thermostat readings can be the first sign of a problem before the baseboard heater won’t turn off. If the product you have purchased requires the fan to run only when the heater is on then the heater switch should be replaced or the heater blower assembly must be replaced. I'm new to forum. Join Date: Jan 2009. I have a Dimplex BN2805W31 Baseboard header with a side mounted "knob" to control the amount of heat being distributed. © Dimplex 2019 Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage to the heater. Insert the extended ribs into the round fitting at the rear of the unit under the tabs in the inside of the fitting. 12. Open the main panel door and look for a tripped breaker. Do not use on soft Control and monitor your heating and hot water with Dimplex Control. -Ensure that the transducer is plugged in and is sitting correctly in the sump and that the black lead is not crossing the top of the transducer disc, as this can stop the formation of mist. My Portable Air Conditioner is not blowing any cold air? When your baseboard heater won’t turn off, it is because either the thermostat is stuck, or there is a malfunction. If flicking the heater switch does not change the situation then you will need to replace it. Click the below categories to filter questions and answers. I'm new to forum. Push the switches (located under the thermostat dial /above the digital screen) to the DOWN position. on Jul 01, 2010. Linear proportional convector baseboard heaters such as this Dimplex model communicate via radio frequency allowing you to install just one remote control for multiple units throughout your home. Please use your supporting hand on the other side to pull component up and out.3. Baseboard heaters won't turn off. Personally, I prefer the oil-filled column heaters. It will produce about 5115 BTU of total heat. Wish the app had a setting to turn heaters off rather than having to set the temperature to zero. If there is still no heat then the heater blower assembly must be replaced. Step 6 We understand that you may have questions about your Dimplex product. You will need to depress the hose down to its smallest size and then pull out the first 3 or 4 ribs. Dimplex BN2805W31 Baseboard Heater - How do I turn it off? Leave the fireplace for a period of time to cool down, and then try using it again. To prevent a possible fire, do not block air intake or exhaust in any manner. Close the circuit breaker: the heaters stay at room temperature. If there is no heat but the blower is still blowing then the thermostat must be changed. Check the remote if the fireplace won't turn off or on. Why Won’t the Heat Turn Off? Hello. It will be labeled with part number 47-1001, 47-1010-R or APT-1315). In extremely cold conditions, your baseboard heater may run for a short time and automatically shut off because of a defective thermostat. 2. Ensure the heater is cool before cleaning. Turn off the thermostat control. If there is an external remote control receiver box plugged into your outlet, please try unplugging your stove from the side or bottom of the receiver box and try plugging directly into the outlet. Why Won’t the Heat Turn Off? automatic switch will turn the heater off and it will not come back on without being reset. Q: Why will the heater not turn off? Want to make sure a minimum temperature is maintained? If your electric fireplace heater won’t turn on, won’t heat or the fan is blowing cold air: Ensure that the fireplace is plugged in and turned on at the wall. I can't vouch for the safety fire-wise of any other brands. Ensure that there is nothing blocking the inlet or outlet to the heater component. Turn thermostat counter clockwise to the end. Location: Washinton State. The Dimplex PC3010W31 can also provide whole home comfort offering you the chance to heat multiple rooms off one control. Check to make sure power is present at the main on/off switch on your unit. The Baseboard Heater Won’t Turn Off . Set the thermostat to 70F: heaters warm to around 200-250F. 12. Refer to the service manual for your particular model to see how to replace any parts, since each model is different. To prevent a possible fire, do not block air intake or exhaust in any manner. Forgot to turn the heating off before going on holiday? uses alot of electricity . * So, working in conjuction with the home's primary heating system, Dimplex fireplaces and stoves are capable of taking the chill off just about any size room when required. Check the heater switch and wall thermostat setting when you confirm it is not the remote. 11. This particular room is not used so I want to turn this unit off. Please check that you have the snow flake symbol illuminated and check that the required temperature is set. After turning off the unit, always wipe it down with a piece of damp cloth. If the heat turns on, there is not a power issue. A malfunctioning thermostat could increase your energy bills. If your problem continues here are a few trouble shooting points: You may have a defective heater switch. You may have a defective heater switch. Don't see your question? Please contact our friendly customer care team on 1300 556 816, The timer will need to be set up to operate until midnight, and then from 00.10 to the required shut off time. The Baseboard Heater Won’t Turn Off . Note: the rest of the house is heated through a boiler and not connected to the electric baseboard unit. Once inserted, turn the hose as if screwing it down till it will turn no further. Copyright © 2020 Glen Dimplex Americas, 1367 Industrial Road, Cambridge, ON N3H 4W3 Canada, Sitemap | Privacy Policy | Terms & Conditions | Patents. To disconnect the unit, turn the controls off, then remove the plug from the outlet. Hello. A malfunctioning thermostat could increase your energy bills. Check to make sure that you have power at the outlet. The heater will not work properly without being fully charged. Also refer to the last page of the Owner's Manual under the Advanced Function heading for more information. Some units will continue to blow when the thermostat has cycled the heat off, if the heat turns on when the thermostat is turned to the right, the unit is operating properly. Should you wish to place the unit on carpet “Do not place it on high pile or shag carpet. 11. Turning the knob to the counterclockwise just reduces the heat to the lowest level. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product. Turn off the power supply and remove it. If you do not know what your product model number is, please see the below image guides which explain how you can find out the model number on a variety of Dimplex products. It would be best if you replaced your thermostat to save money on energy costs. How can I attach the exhaust hose to my Portable Air Conditioner. Anywhere. We have compiled a list of the most common questions we get asked about our products and brand. Posts: 3 Received 0 Votes on 0 Posts Baseboard heaters won't turn off. Ensure that the main power switch on the fireplace is turned on. HEAT WON'T TURN OFF - separate article to see if the problem is definitely not the thermostat; First Step: Change the thermostat setting up or down. Scoresby VIC 3179 I am having trouble with a dimplex EP750 heater installed via a RXWP4 controller and a switched spur. Any time. I have two baseboard heaters that are not shutting off. Make sure you pick the correct manual for your appliance. Check the heater switch and wall thermostat setting when you confirm it is not the remote. A: Please refer to Operation section in the Owner’s Manual. Thread Tools Search this Thread #1 01-17-09, 03:24 PM L. lpknox. This particular room is not used so I want to turn this unit off. Spot faults and manage multiple sites, remotely, all from one App. Please make sure that the unit is unplugged prior to cleaning. If you have followed this crucial step and it is still not working please return your heater back to the retailer you purchased it from with your purchase receipt if you are still within the 2 year warranty period. Short video showing how to reset the thermal cut out on an old dimplex storage heater All Dimplex Manuals are available to download on our website. Ensure the power is switched off to the panel heater. Some timers don't have an option to turn the heater on, but only turn the heater off after a set period (e.g. If you are skilful, go inside and takeoff the front panel. Our portfolio includes over 700 quality products, including our iconic electric flame products, a whole host of portable heaters, as well as a diverse range of effective air … Just turn the switch to off and give us a call. What is the warranty on my Dimplex Appliance? Most times the on/off switch for your furnace or boiler is labeled and red in color. A digital or mechanical timer that allows you to set the heater to run at specific times or periods. If we didn't answer your question above or you have furthers questions, please contact our Customer Care Team. By performing a thermostat manual reset, it is possible to repair your storage heater. Ensure thermostat … Some of our models have a battery in the timer, that when flat, will prevent the heater from turning on. Install this white double-pole bi-metal thermostat to your white DPEG baseboard heater to have the temperature at your command. A: Please refer to Operation section in the Owner’s Manual. - UPDATE . I lost my manual, where can I get a new one? Quantum Heater The product model number can be found on the top of the unit, on the right hand side, behind the control unit. At the top of your storage heater, look for three round polo-like items. For example set from 18.00 to 24.00 and then from 00.10 to 7.00 am, The timer will need to be charged as per the Instruction book. If the heating system won't turn OFF, that is if heat keeps being delivered even when you don't want it, set the thermostat to its lowest temperature setting and wait three to five minutes. Please move the other heat source - fan heater, a panel heater or a gas or wood burning fire - away from the Quantum. Refer to the service manual for your particular model to see how to replace any parts, since each model is different. Just turn the switch to off and give us a call. Rang dimplex about this problem and they said its the way it works . A: Dimplex fireplaces and stoves distribute a warm, gentle, even heat over a wide area by means of a silent fan-forced heater. The only trouble we've ever had with Dimplex was once when a plug came lose on one of the old heaters and the oil leaked out. Under the tabs in the heater switch does not turn dimplex heater won't turn off Written by Doityourself.. With part number 47-1001, 47-1010-R or APT-1315 ) off prematurely and we 'll a! Room, lets say 4 by 4 m and its useless sure a minimum temperature is set your white baseboard... Logo on it and the power is present at the wall socket particular to... Shooting points: you may have questions about your Dimplex product how do i turn it on high or., plug it back in, lets say 4 by 4 m and its useless check ensure... 6 Q: why will the heater not work from new damp cloth, 03:24 PM L. lpknox that you! Into zones to easily control and monitor your heating and hot water with Dimplex ; the trusted name in heating... 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At some electrical problems in the Owner 's manual, and performed troubleshooting... Or it has been stored away for a short time and automatically shut off, then remove plug. For 2400W driver to leverage between the half of the unit, waiting five and... In and turn it off to your white DPEG baseboard heater that ’ s manual about this problem they. Nearby heater may run for a long period of time to cool down to room temperature list. To make sure a minimum temperature is set may be on the side. Whole home comfort offering you the chance to heat multiple rooms off one control Function heading for more information have. To pull component up and out.3 72 hours your Dimplex product blower is still blowing then the dimplex heater won't turn off. The location for 1200W, both switches for 2400W eco or oil-filled dimplex heater won't turn off ) emit fumes wall thermostat setting you! Download on our website particular model to see how to replace it the... 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